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Forum LockedPF73MTV wont play video files

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Djjsimon2k7 View Drop Down
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Post Options Post Options   Quote Djjsimon2k7 Quote  Post ReplyReply Direct Link To This Post Topic: PF73MTV wont play video files
    Posted: 29/Nov/2016 at 06:31
I went in to xtrons firmware update for my PF73MTV and during update i got a bad block and now it will not play any mp4s or and kind of video file from cd or sd or usbs the only way it will play a video is convert my videos to dvd and burn it to dvd disc . Please can i get the original firmware to put back into the unit. The unit is only 2 months old😥 
Simon
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sophia View Drop Down
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Post Options Post Options   Quote sophia Quote  Post ReplyReply Direct Link To This Post Posted: 30/Nov/2016 at 02:06
Hi,

please check if you can successfully play MP3? if still failed, then it might be unit issue, the upgrade firmware cannot solve this.

Kindly note that do not upgrade any firmware yourself before you consult with us, or it may somehow damage the unit.

Best Regards
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Post Options Post Options   Quote Djjsimon2k7 Quote  Post ReplyReply Direct Link To This Post Posted: 30/Nov/2016 at 02:13
Yes it plays mp3 .but will not play videos just dvd format 
Simon
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Post Options Post Options   Quote sophia Quote  Post ReplyReply Direct Link To This Post Posted: 30/Nov/2016 at 03:13
Hi,

if MP3 can be played, then it should be the encoding not supported, we do not have firmware to solve this, please have the compatible encoding method to have the video played on the unit.

Best Regards.


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Post Options Post Options   Quote Djjsimon2k7 Quote  Post ReplyReply Direct Link To This Post Posted: 30/Nov/2016 at 03:30
Omg were am i going wrong it says on the xtrons page that it plays mp4 and many outher formats of video but none work for me unles i put my mp4s or and kind of video into a converting program that converts them into a dvd movie and burn as a dvd rom the progam is called convert x to dvd 
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Post Options Post Options   Quote sophia Quote  Post ReplyReply Direct Link To This Post Posted: 02/Dec/2016 at 08:42
Hi,

could you please contact techsupport@xtrons.com to have this unit returned for inspect?

Best Regards
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