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Problem with D714A

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SergioCosta View Drop Down
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Post Options Post Options   Quote SergioCosta Quote  Post ReplyReply Direct Link To This Post Topic: Problem with D714A
    Posted: 14/Apr/2017 at 13:35
I installed a app called start that basically creates a password screen to login. But after restart, the unit is stuck on a screen to select home but doesnt let me choose, its like the touchscreen doesnt work, but it does work because im able to scroll down from the top of the screen and go to settings or open clock or othe menu from status top bar, but once there im not able to do anything.
How do i solve this? The reset button on panel just restarts unit, long reset press just restarts unit, tried different combinations but all it does is to restart the unit.
How can i open the recovery screen on D714A?
How can i get its software to reinstall it and how to do it?
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sophia View Drop Down
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Post Options Post Options   Quote sophia Quote  Post ReplyReply Direct Link To This Post Posted: 17/Apr/2017 at 06:47
Hi,

could you please provide a video to show this issue so that i can better check with our technician.

Best Regards.
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